Software does not decide
We run some checks when a listing goes up. They can flag a duplicate file, a burst of publishing, or a tool the standard doesn't allow.
A flag only means a person should look. It never takes a listing down, changes a label, or locks an account.
Who reads it
A reviewer on our team reads the case and sees only what that case needs.
You can ask why
If we take action on your account, the reason is written down. You can appeal, and someone who wasn't part of the first decision reads it.
Limits on staff
The person who first reviews a piece can't suspend an account on their own. A more senior reviewer has to agree, write down what they think happened, and attach the case.